It looks like a lot of people are unhappy with Touch ‘n Go (TnG) and its services recently.
This is especially true after PLUS Malaysia Berhad (PLUS) announced earlier this week that TnG reload facilities at all toll plaza exit lanes will cease to exist
beginning 5 November.
Malaysians didn't take the news particularly well, and they let their feelings show on Twitter when the hashtag #MansuhTouchNGo
became a trending topic, with Netizens using the hashtag to voice their dissatisfaction over the limited top-up alternatives and unreasonable surcharge:
While it was PLUS which made the announcement, people targeted TnG, whose parent company is CIMB Group Holdings Bhd, in the tweets.
PLUS, on 1 November, announced that reload facilities at all toll plaza exit lanes will be abolished beginning 5 November.
The company said in a statement that the decision was made to reduce congestion caused by reload activities at all toll plazas in the northern region (between Hutan Kampung and Ipoh Utara) and the southern region (between Seremban and Skudai).
It also said the move is also to ensure the safety of PLUS customer service agents, as there have been several cases where heavy vehicles crashed into toll booths at the toll plazas.
It added that there are more than 11,000 reload facilities throughout the country including ATMs, petrol stations, convenience stores, rest areas and shopping malls.
What do you guys think? Do you think it's a good move?