Whenever there are festivities in our country, there’s bound to be congestion on the road (and your relative’s house).
But that’s not the only thing that’s jammed-packed, especially during this month of Ramadan.
The post office and courier centres are bombarded with an influx of letters, greeting cards, and of course, your parcels. Thanks to the wonderful (yet sometimes dangerous to the bank account) invention of online shopping, everyone is getting in the spirit of prepping for Hari Raya by grabbing the festive discounts offered by a myriad of online merchants.
And who’s responsible to send these parcels to you? The courier companies.
A lot of people have been complaining that their parcels are nowhere to be seen and are untraceable via the tracking website (which we personally experienced too) but given the peak season, some customers can be seen losing their patience.
A few days ago, a video of a group of Pos Laju personnel throwing packages into a steel trolley went viral. Interestingly enough, the number of people who defended their actions actually outweigh those who criticised them.
It wasn’t their actions that were defended, but it was their sheer determination and dedication to their job during this holy month of Ramadan that was commended.
We don't really know if that's their SOP or not, or if those items are marked non-fragile but let's leave it to their management to investigate.
One comment that caught our eye was from a Facebook user, Azlina Aina, whose husband worked as a Pos Laju personnel.
“My husband comes home every day at 10pm and has to do overtime to settle pending parcels, has to work on public holidays, and handles fragile parcels with utmost care unless there’s no fragile sticker.”
“The parcels don’t come in one small lorry but in three shipping containers at one time. Please don’t think badly of them, the postmen are stressed out too.”
Earlier this week, we overheard a conversation from a Pos Malaysia postman that they had to help out their brothers at Pos Laju even though their main job was to deliver letters and documents.
The lady, who was receiving her parcel, was still unimpressed by the answer as she claimed that it took her 10 days to get her stuff.
The next day, it was a public holiday (Wesak Day), but somebody popped up in front of our doorstep. To our surprise, it was actually a Pos Laju delivery guy who did not get a day off like the rest of us.
If you scroll through Facebook, Twitter, and search the word ‘Pos Laju’, you could easily find a balance of complaints and compliments from Malaysians.
You can read a compilation of tweets we found about Pos Laju’s service.
So, after scrolling through, we hope that you as a consumer will have a little more patience waiting for your parcels to arrive and give our postmen and abang-abang
Pos Laju the appreciation they deserve.
Don’t la marah-marah
them for being late, it’s not like they’re doing it on purpose and who knows, you could be the 20th
person to sound off on them that day.
Thank them, tell them they’re doing a good job and it’ll make their day. Trust us, a little kindness goes a long way. They are truly the unsung heroes every year, especially during the festive season.
So, thank you from the bottom of our hearts, no matter what courier company you work for.